Refund

Refund Policy

This page explains returns, exchanges, and refunds in a store-specific format. For help with this page, contact support@touchlandlinen.shop.

Details about eligibility
For purchases made through this website, our store applies the following guidance on eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. Questions about this section may be sent to support@touchlandlinen.shop.

How we handle exceptions
We publish this exceptions guidance for customers using this website. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights. Questions about this section may be sent to support@touchlandlinen.shop.

Our approach to refund timing
We publish this refund timing guidance for customers using this website. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. Questions about this section may be sent to support@touchlandlinen.shop.

Store guidance on order problems
The following order problems guidance applies to purchases from our store. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate. Questions about this section may be sent to support@touchlandlinen.shop.

Our approach to starting a request
For purchases made through this website, our store applies the following guidance on starting a request. A return or exchange begins when you, contact us at support@touchlandlinen.shop before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. Questions about this section may be sent to support@touchlandlinen.shop.

Information covering condition of returns
For purchases made through this website, our store applies the following guidance on condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged. Questions about this section may be sent to support@touchlandlinen.shop.

Our approach to support
For purchases made through this website, our store applies the following guidance on support. For return or exchange assistance, contact support@touchlandlinen.shop or 512-517-3771. Questions about this section may be sent to support@touchlandlinen.shop.

Contact Information
Email: support@touchlandlinen.shop
Phone: 512-517-3771
Physical address: 4220 12th Street Ct E, Ellenton, Florida, 34222, United States